Sales & Store Operations Associate

Nordic Knots AB•New York, NY

4h•Onsite

About The Position

We are seeking a highly organized, customer-focused, and self-motivated Showroom & Store Operations Associate to join our team. This is a dynamic, dedicated role where you will be instrumental in driving sales, providing expert client consultation, maintaining the impeccable appearance of our store, and ensuring efficient, end-to-end operational flow. The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the success of the store. Prior category-specific experience in home textiles, especially rugs, curtains, or related products, is highly valued.

Requirements

Industry Experience: Minimum of 2–3 years of experience in high-end retail or showroom sales. Direct experience with rugs, curtains, or home textiles is highly preferred.
Consultative Sales Ability: Proven track record of meeting or exceeding sales targets through a relationship-based approach. You should be comfortable discussing custom orders and technical specifications.
Operational Excellence: Strong organizational skills with experience managing inventory, logistics, or back-of-house operations.
Communication Skills: Exceptional verbal and written communication skills, with the ability to maintain a professional and warm tone with both retail customers and Trade professionals (Interior Designers, Architects).
Technical Proficiency: Comfortable using Point of Sale (POS) systems, CRM software, and Google Workspace/Microsoft Office. Experience with virtual consultation tools (Zoom, Teams) is a plus.
Physical Requirements: Ability to handle and move textile samples, rugs, and inventory. This includes lifting, hanging samples, and organizing storage units.

Nice To Haves

A keen eye for interior design.
A proactive "self-starter" mentality—identifying what needs to be done before being asked.
The ability to multitask in a fast-paced environment while maintaining a calm, welcoming showroom atmosphere.

Responsibilities

Sales Leadership: Drive face-to-face sales in our store and conduct virtual consultations, offering clients expert-level guidance on our collection, and consistently converting orders through exceptional service and pleasant customer engagement.
Expert Client Interaction: Serve as the primary point of contact for consumers and professional (Trade) clients. Confidently greet, engage, answer questions, and provide reliable product and service information.
Product Expertise: Proactively and continuously learn and retain deep product knowledge across all collections to effectively consult with and educate clients.
Sales Cycle Management: Manage the entire post-sale follow-up process, including meticulous quote creation, order processing, and client communication, ensuring strong administrative efficiency from inquiry to delivery.
Budget Ownership: Eagerly and comfortably work towards achieving and exceeding ambitious store sales targets and key performance indicators (KPIs).
Inventory Accuracy: Take a lead role in maintaining accurate inventory counts and detailed record-keeping for all product samples in the showroom and external storage unit.
Logistics & Receiving: Manage the ordering and tracking of new samples and inventory. Coordinate and receive deliveries, ensuring all shipments are inspected, logged, and processed efficiently.
Organization & Merchandising: Own the organization and arrangement of samples on the showroom floor and in storage. Ensure displays are neat, accessible, and aligned with visual merchandising standards. Take initiative to help replenish showroom racks to maintain optimal display and stock levels.
Master Inventory Management: Oversee the care and organization of the master sample library, ensuring they are properly labeled, hung, and maintained in pristine, ready-to-use condition.
Replenishment Oversight: Independently identify, report, and manage the ordering and replacement process for master samples showing wear or needing substitution, minimizing downtime and maintaining a complete set.