Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc. • Galesburg, IL

1d • Onsite

About The Position

As a Sales Specialist at Lowe's, you will be a primary point of contact for customers, leveraging your sales expertise to help them find products and transform their project ideas into reality. This role is ideal for individuals who enjoy assisting people and problem-solving in a dynamic retail environment. Lowe's supports its associates with various benefits, including competitive pay, flexible schedules, bonus opportunities, health insurance options, tuition assistance, a 401(k) with company match, and an associate discount. You will be active throughout the store or garden center, communicating with customers to understand their needs, answer questions, and help them achieve their home improvement goals. You will become a product expert, providing information on specifications, features, promotions, and financing options to close sales and ensure customer satisfaction. This position may be in departments such as Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls, depending on hiring needs and skillsets. Lowe's Companies, Inc. is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States, operating over 1,700 home improvement stores and employing approximately 300,000 associates.

Requirements

• High School Diploma or GED
• 1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if education requirement is not met)
• 1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
• Able to Read, write, and perform basic arithmetic (addition and subtraction)
• Able to stand and sit for prolonged periods
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)

Nice To Haves

• 1 year of experience in completing customer sales orders
• 1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
• 2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
• Professional certification related to the department being considered
• Bi-lingual skills

Responsibilities

• Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
• Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion
• If in the Pro Department, focus on external accounts and outside sales and services
• Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
• Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
• Support all checkout functions, call buttons, departmental pages, or requests for assistance
• Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
• Complete other duties as assigned

Benefits

• Competitive pay
• Flexible schedules
• Additional bonus opportunities
• Multiple health insurance options
• Lowe's tuition assistance program
• Company-matching 401(k)
• 10% Associate Discount
• Track to the Trades program
• Exceptional benefits and wellness programs
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees