Sales Specialist
About The Position
Our law office is growing fast, and we’re searching for a full-time legal intake specialist to help us succeed! You’ll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping our sales team manage their meetings. You must have excellent computer skills and be able to type accurately while building a relationship with the prospect over the telephone. If the thought of coming to work every day and making a positive impact on clients’ lives excites you, start your application today! This position is 100% sales and 100% Clerical. You have to accurately complete intake forms and data entry while talking with the prospect and building trust, and making the sale Your primary responsibility is to schedule prospective clients for paid appointments to meet with a team member to discuss their divorce, child custody, child support, adoption, or contempt case Your role is to listen to the client with care and empathy, schedule the people for appointments who we can potentially help, and direct the people we can't help to other available resources You will type detailed, sensitive, confidential notes with accuracy at the same time that you are listening to the client You will use your sales training and skills to build rapport, discuss features and benefits, overcome client objections, and schedule prospective clients to meet with our firm Draft emails and business correspondence without the use of templates Follow up with leads generated (prospective divorce and family law clients who have indicated that they need help_ online, via telephone, referrals, and other sources. Calendar dates and document calls Handle sensitive and confidential data with care and in accordance with company policy E-file legal documents online Maintain prospective client reports and other sales data Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
Requirements
- Excellent computer skills
- Able to type accurately
- Accurate typing at a minimum of 50 words per minute
- The ability to follow directions and the intake protocol to protect prospective clients and the firm
- Strong computer and data entry skills
- A stable work history with good references is required
- Strong ability to communicate eloquently and empathetically is a must
Nice To Haves
- Prior legal experience in a sales or intake capacity preferred
- Sales or customer service experience is highly valued
Responsibilities
- Fielding inbound calls from prospective clients
- Screening and surveying for potential cases
- Helping our sales team manage their meetings
- Accurately complete intake forms and data entry while talking with the prospect and building trust, and making the sale
- Schedule prospective clients for paid appointments
- Listen to the client with care and empathy
- Type detailed, sensitive, confidential notes with accuracy
- Use your sales training and skills to build rapport, discuss features and benefits, overcome client objections, and schedule prospective clients to meet with our firm
- Draft emails and business correspondence without the use of templates
- Follow up with leads generated online, via telephone, referrals, and other sources
- Calendar dates and document calls
- Handle sensitive and confidential data with care and in accordance with company policy
- E-file legal documents online
- Maintain prospective client reports and other sales data
- Book consultations for prospective clients with our lawyers
- Screen incoming potential client phone calls
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
