Full Time - Sales Specialist - Cabinets - Closing

Lowe's Companies, Inc.•Fayetteville, NC

20h•Onsite

About The Position

As a Sales Specialist at Lowe's, you will be a primary point of contact for customers, helping them find products and turn their project ideas into reality. This role is ideal for individuals who enjoy assisting people and problem-solving in a dynamic retail setting. Sales Specialists are highly active, moving across the store or garden center, engaging with customers, and handling phone inquiries. A significant portion of your time will involve discussing customer project needs, answering questions, and guiding them to achieve their home improvement goals. You will develop expertise in products, providing customers with information on specifications, features, promotions, and financing options to facilitate sales. Your consulting services are crucial in ensuring customer satisfaction before they leave the store. Depending on hiring needs and skillsets, you may work in departments such as Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.

Requirements

High School Diploma or GED
1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if education requirement is not met)
1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
Able to Read, write, and perform basic arithmetic (addition and subtraction)
Able to stand and sit for prolonged periods
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)

Nice To Haves

1 year of experience in completing customer sales orders
1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
Professional certification related to the department being considered
Bi-lingual skills

Responsibilities

Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion.
If in the Pro Department, focus on external accounts and outside sales and services
Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
Support all checkout functions, call buttons, departmental pages, or requests for assistance
Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
Complete other duties as assigned