Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.•McKinney, TX

1d•Onsite

About The Position

As a Pro Sales Specialist at Lowe's, you will serve as a guide and consultant for Pro customers, helping them find the products and services necessary for their projects and businesses. Pro customers are constantly engaged in building, maintaining, repairing, and operating across various properties and job sites. This role involves actively moving throughout the store or garden center, answering phones, and engaging with Pro customers to understand their project needs and assist in solving their business challenges. Your expertise will be crucial in ensuring customers receive the right products and services to successfully complete their jobs.

Requirements

Hold a high school diploma or equivalent.
1-2 years Sales experience with ability to identify and sell products based on customer needs
1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
Be available to work a variety of shifts, including nights and weekends.
Be able to use common retail technology, such as smart phones and tablets.
Obtain sales-related licensure or registration if required by law in your state

Nice To Haves

1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
1-2 years experience entering and submitting customer sales orders, including special sales orders
Professional certification related to the department being considered
Bi-lingual skills

Responsibilities

Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
Complete other duties as assigned