Full Time - Sales Specialist - ProServices - Day

Lowes • Plainville, MA

4d • Onsite

About The Position

As a Pro Sales Specialist at Lowe's, you will serve as a guide and consultant for Pro customers, helping them find the products and services necessary for their projects. Pro Customers are constantly engaged in building, maintaining, repairing, and operating across various properties and job sites, requiring specific materials and supplies to run their businesses. Your sales expertise will be crucial in assisting these customers in selecting products and services that enhance their projects. This role is ideal for individuals who enjoy helping people and solving problems in a dynamic environment. Your day will involve being active throughout the store or garden center, answering phones, and engaging directly with Pro customers to discuss their project needs and help resolve business challenges. Providing exceptional consulting services ensures that Pro customers' needs are met before they leave the store.

Requirements

• Hold a high school diploma or equivalent.
• 1-2 years Sales experience with ability to identify and sell products based on customer needs
• 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
• Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
• Be available to work a variety of shifts, including nights and weekends.
• Be able to use common retail technology, such as smart phones and tablets.
• Obtain sales-related licensure or registration if required by law in your state

Nice To Haves

• 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
• 1-2 years experience entering and submitting customer sales orders, including special sales orders
• Professional certification related to the department being considered
• Bi-lingual skills

Responsibilities

• Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
• Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
• Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
• Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
• Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
• Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
• Complete other duties as assigned

Benefits

• competitive pay
• flexible schedules
• additional bonus opportunities
• multiple top-tier health insurance options
• Lowe's tuition assistance program
• company-matching 401(k)
• optional Employee Stock Purchase Program
• 10% Associate Discount
• Track to the Trades program
• exceptional benefits and wellness programs
• health, vision and dental insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees