Full Time - Sales Specialist - ProServices - Closing
About The Position
As a Pro Sales Specialist, you will be a guide and consultant for every Pro customer who walks through our doors. Every single day, Pro Customers are building, maintaining, repairing and operating across multiple properties and job sites with requirements to get the materials and supplies needed to run their business. Your sales expertise can help our Pro customers find the products and services that will take their projects to the next level. If you enjoy helping people and solving problems in a fast-paced environment, this may be the perfect role for you. For Pro customers, the right expertise can make all the difference in getting a job done right. Your exceptional consulting services help ensure that our Pro customers' needs are met before leaving the store.
Requirements
- Hold a high school diploma or equivalent.
- 1-2 years Sales experience with ability to identify and sell products based on customer needs
- 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
- Be available to work a variety of shifts, including nights and weekends.
- Be able to use common retail technology, such as smart phones and tablets.
- Obtain sales-related licensure or registration if required by law in your state
Nice To Haves
- 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
- 1-2 years experience entering and submitting customer sales orders, including special sales orders
- Professional certification related to the department being considered
- Bi-lingual skills
Responsibilities
- Understand the Pro business to understand customer needs and assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
- Work with Lowe's Pro Supply to order products through the Fulfillment and Delivery network to service the customer.
- Communicate information to customers regarding all the Service, Brand and Value benefits of using the Fulfillment and Delivery network with Lowe's Pro Supply.
- Prospect and utilize CRM (Customer Relationship Management) to build customer relationships and streamline processes, to improve customer service, increase sales, and increase visibility to the service that Lowe's Pro Supply can provide.
- Offer and assist to sign up for MVPs Pro rewards and partnership program and promote Pro Credit solutions and the Pro wallet.
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
- Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
- Complete other duties as assigned
Benefits
- Earn more from your sales performance with additional bonus opportunities.
- Make your well-being a priority with multiple top-tier health insurance options.
- Explore educational opportunities with Lowe's tuition assistance program.
- Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
- Gain extra savings with a 10% Associate Discount.
- Learn new trade skills with our Track to the Trades program.
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
