Sales Specialist I
Generac Power Systems•South Burlington, VT
•$18 - $19
About The Position
We are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase.
Requirements
- 1-3 months of customer service or sales experience and/or training
- High School Diploma/GED or equivalent
- Basic computer skills and the ability to learn new software
- Excellent verbal communication skills – ability to communicate clearly, professionally, and in a friendly and welcoming manner.
- Meticulous data entry skills
- Customer Service skills
- Time management skills
- Sales and upselling skills
- Ability to learn and understand outdoor power equipment and its applications
- Ability to safeguard confidential customer information
Responsibilities
- Answer incoming customer calls.
- Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs
- Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales.
- Explain to customers how, when and where products would best be suited.
- Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc)
- Proactively recommends product (by name) based on the discovery of customer’s needs.
- Adhere to objectives established for call quality.
- Adhere to the standards set for attendance and schedule adherence.
- Conform to all call handling standards including but not limited to average call length, customer hold time, idle and wrap-up time.
- Bring important information to a supervisor or leads attention.
- Stay up to date on products, product information, and training opportunities.
Benefits
- medical
- dental
- vision plans
- life
- long-term disability
- flexible spending and health savings accounts
- accrued paid time off
- 8 paid Holidays
- 401(k) retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
