Full Time - Sales Specialist - Flooring - Day

Lowe's Companies, Inc.•Framingham, MA

1d•Onsite

About The Position

As a Sales Specialist at Lowe's, you will be a primary point of contact for customers, helping them find products and transform project ideas into reality. This role is ideal for individuals who enjoy assisting people and problem-solving in a fast-paced retail environment. Sales Specialists are highly active, moving throughout the store or garden center, answering phones, and engaging with customers. You will spend most of your time communicating with customers, discussing their project needs, answering questions, and helping them achieve their home improvement goals. You will become a product expert, providing information on specifications, features, promotions, and financing options to close sales. Your consulting services are crucial for ensuring customer satisfaction before they leave the store. This position may be in various departments, including Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls, depending on hiring needs and skillsets.

Requirements

High School Diploma or GED
1 year experience in customer-facing sales or 6 months of Lowe’s retail experience (Or 3 years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if education requirement is not met)
1 year of experience in sales or customer service in a sales environment with required sales goals or metrics
Able to Read, write, and perform basic arithmetic (addition and subtraction)
Able to stand and sit for prolonged periods
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
Obtain sales-related licensure or registration if required by law in your state (Lowe's will support and fund this requirement)

Nice To Haves

1 year of experience in completing customer sales orders
1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plan
2 years of experience designing customized products for customers using 20/20 or Computer-Aided Design System
Professional certification related to the department being considered
Bi-lingual skills

Responsibilities

Provide SMART customer service by seeking out customers to understand their needs, answer questions, and communicate the advantages of Lowe's products and services
Serve as a point of contact for customers and vendors within your department, providing project estimates, scheduling installer visits, processing and tracking customer orders/installations, and following up to ensure project completion
If in the Pro Department, focus on external accounts and outside sales and services
Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock
Perform price reviews by pricing policies and ensure maintenance of pricing and documentation
Support all checkout functions, call buttons, departmental pages, or requests for assistance
Train associates in the department by conducting on-the-job training on the Sales floor and coaching around development needs
Complete other duties as assigned

Benefits

Competitive pay
Flexible schedules
Additional bonus opportunities (from sales performance)
Multiple health insurance options
Lowe's tuition assistance program
Company-matching 401(k)
10% Associate Discount
Learning new trade skills with our Track to the Trades program
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off (vacation, holidays, sick and volunteer time)
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards