Sales & Service Technician

Frontier Communications • Palo Cedro, CA

294d • $28 - $39

About The Position

The Sales & Service Technician will install and maintain inside wire for residential/business broadband (DSL/Video) service, Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS, Residential Gateways and DSL business class routers, along with the array of wireless home networking equipment. Other equipment will include FTTH (Fiber to the House). This position requires the ability to use and understand automated Dispatch equipment (i.e., hand-held terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. The technician must be able to adapt to changes in the business to include advances in technology, new skills, and procedures, as well as participate in the company lead generation program through the promotion and sale of additional Frontier products and services during each customer contact.

Requirements

• High School graduate or equivalent.
• Five (5) years of experience in telecommunications installation and maintenance desired.
• Must be able to complete full installations of broadband services (DSL).
• Basic telephony knowledge.
• Must understand different PC operating support systems.
• Knowledge of Radio Frequency attributes, fundamentals, spread spectrum technologies, network trouble diagnosis, telecommunications wiring color-code competency, and basic keyboard and software skills.
• Previous experience in application of California General Orders 95 and 128.
• Valid California driver's license with a good driving record (Some areas may require Class A driver's license).
• Ability to pass/obtain Pole Climbing Certification.

Nice To Haves

• Basic splicing or telephone construction experience.

Responsibilities

• Communicate effectively and accurately on customer issues to eliminate repeat trouble calls.
• Mentor co-workers to expand knowledge and display the ability to follow through on assignments in a timely manner.
• Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables.
• Utilize General Order 95/128/133 to ensure proper facility installation.
• Read and interpret Outside Plant drawings.
• Navigate web, set up Business/Residential computer(s) and demonstrate applications to customers.
• Support installs and repair company products and services.
• Promote and sell the company's products and services and participate in the company's sales referral programs during working hours.
• Understand and demonstrate basic telephone/broadband technology.
• Utilize test equipment to install products and isolate trouble effectively.

Benefits

• Competitive wage range of $28.71 - $39.88 per hour.

What This Job Offers

• Industry: Telecommunications
• Education Level: High school or GED