Sales & Service Technician

Groundworks•Apopka, FL

3d•Onsite

About The Position

The Service Technician is an integral part of the customer journey post installation. They focus on partnering with customers to inspect and service preexisting company installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs. Duties and Responsibilities Execute appointments scheduled with customers Travel to customers' home based on assigned appointments Build long-term relationships with customers and professionally represent the company Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures Perform annual customer maintenance visits, examining work previously completed Perform reactive service appointments, diagnose, and fix any issues Install additional products purchased by the customer as necessary Adhere to safety regulations and procedures when carrying out responsibilities Examine solutions installed by the company and determine potential warranty or non-warranty work Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required It is an essential function of this job that the employee regularly and reliably reports to work on time each working day. Other duties as assigned SCHEDULE “A” Groundworks JOB DESCRIPTION Service Technician • Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability. • Travel to a customer’s home on a pre-set appointment using a company vehicle. • Build long-term relationships with customers and professionally represent Groundworks. • Recommends additional products and services to enhance or improve original installation or remedy a potential issue, by following the sales process. • Perform yearly maintenance visits, examining work previously completed. • Perform reactive service appointments, diagnose, and fix any issues. • Install the additional products purchased by the customer as necessary. • Adhere to safety/health regulations and procedures when carrying out construction operations. • Examines work done by the company and determines potential warranty or non-warranty work. • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager. • You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company’s discretion. We take pride in our exceptional growth—because it means that we’ve built our company and solutions on a rock-solid foundation. Every day, every employee has the opportunity to play an impactful role in changing an industry, setting a new standard, and delivering solutions that our customers love. True to our values, we've done the right things from the beginning, setting the stage for an even brighter future. Join us as we charge ahead!

Requirements

High school diploma or GED or equivalent experience
A valid, non-restrictive Driver's License is required

Nice To Haves

1 or more years of proven sales experience preferred but not required
Construction/Home Improvement experience preferred
Proven customer relations experience preferred

Responsibilities

Execute appointments scheduled with customers
Travel to customers' home based on assigned appointments
Build long-term relationships with customers and professionally represent the company
Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
Perform annual customer maintenance visits, examining work previously completed
Perform reactive service appointments, diagnose, and fix any issues
Install additional products purchased by the customer as necessary
Adhere to safety regulations and procedures when carrying out responsibilities
Examine solutions installed by the company and determine potential warranty or non-warranty work
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
Other duties as assigned
Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability.
Travel to a customer’s home on a pre-set appointment using a company vehicle.
Recommends additional products and services to enhance or improve original installation or remedy a potential issue, by following the sales process.
Perform yearly maintenance visits, examining work previously completed.
Perform reactive service appointments, diagnose, and fix any issues.
Install the additional products purchased by the customer as necessary.
Adhere to safety/health regulations and procedures when carrying out construction operations.
Examines work done by the company and determines potential warranty or non-warranty work.
Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager.
You may be required to assume other tasks or responsibilities not detailed on this list which may be requested from time to time at the Company’s discretion.