Sales & Service Technician II (Field Install & Repair)

Frontier Communications • Muskegon, MI

90d • $20 - $36

About The Position

The Sales & Service Technician II (Field Install & Repair) is responsible for installing, maintaining, and repairing network facilities and associated apparatus from the station equipment to the line card. This role involves frequent travel and requires the technician to perform various duties related to broadband service installation and maintenance.

Requirements

• High School Diploma or equivalent.
• Experience in telecommunications installation and maintenance.
• Basic keyboard and software skills.
• Must complete pole climbing certification, not exceeding 275 lbs.
• Valid driver's license and satisfactory driving record; CDL preferred.
• Ability to work independently and face-to-face with customers.
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces.
• Must be available for flexible scheduling, holidays, after hours, and call-outs.

Nice To Haves

• Experience with Fiber Optic Testing Equipment.
• Familiarity with various test equipment and splicing equipment.

Responsibilities

• Install and maintain inside wire for residential/business broadband (HSI/Video) service.
• Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
• Perform all types of cable construction and maintenance work associated with all network facilities.
• Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams, and electrical schematics.
• Perform maintenance repair and preventable maintenance on buried, aerial, and underground cable/fiber.
• Perform aerial work that requires climbing poles, using ladders, and bucket trucks.
• Navigate web, set up Business/Residential computers, and demonstrate to customers.
• Support and actively participate in the promotion of Company products and services.
• Mentor co-workers and assist other departments and contractors as required.

What This Job Offers

• Job Type: Full-time
• Industry: Telecommunications
• Education Level: High school or GED