Sales & Service Technician II - Fiber

Frontier Communications • Sullivan, IN

9d • $21 - $37

About The Position

Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice, data, and video equipment and/or service at the customer premise. Provides revenue enhancing offers to the customer. Performs other duties as required.

Requirements

• High School Diploma or Equivalent
• Valid driver’s license and satisfactory driving record; CDL preferred.
• Ability to operate applicable test equipment.
• Basic keyboard and software skills
• Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
• Ability to recommend and refer voice, data and video products/services.
• Not restricted to daylight hours. May require more specialized drivers’ license based on State Laws and Regulations.
• Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required.
• Where pole climbing is required, must complete pole climbing certification, for which an individual cannot exceed 275 lbs., fully clothed and with proper footwear.
• TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy

Responsibilities

• Installs, removes, rearranges, programs, tests, troubleshoots, and maintains fiber network services.
• Interacts with ATS (Advanced Technical Support) as needed. May install appropriate inside wire/cable (such as Cat 6E, Coaxial cable).
• Installs, maintains, and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
• Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform other duties of the Sales & Service II classification.
• May be required to aid/assist other departments and contractors as required.
• May be required to perform additional duties and tasks as required by the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees