Sales Service Supervisor

Nucor • Pawtucket, RI

80d

About The Position

The Sales Service Supervisor is responsible for leading all aspects of the detailing and internal project management operations at the facility. This includes managing in-house and third-party detailing services, supervising a team of detailers and project managers, aligning workload capacity with commercial forecasts, and ensuring a safe, productive, and quality-driven work environment.

Requirements

• Legally authorized to work in the United States without company sponsorship
• Minimum of 3 years of direct experience in the metal building or rebar fabrication industry
• Vocational certificate in CAD design/drafting or equivalent experience
• Written recommendation from current Manager (approved by current GM), indicating readiness for this role
• Demonstrated experience leading a team
• Willing and able to travel, sometimes on short notice

Nice To Haves

• Two-year technical degree from an accredited institution
• Experience with Rebar CAD or other detailing software
• Strong commercial and contract management background, including lump sum project oversight

Responsibilities

• Support execution of company profit goals and division operating metrics
• Collaborate with Sales and other departments to provide technical and 'value-add' support to secure and retain profitable projects
• Build and nurture relationships with key customers, builders, and contractors
• Supervise and develop a professional team of detailers, project managers, and support staff through training, coaching, and performance management
• Provide vision, planning, and mentorship for day-to-day operations
• Coordinate recruiting, hiring, and onboarding of new detailing personnel
• Manage internal team priorities in collaboration with the Sales Manager and Special Projects Coordinator
• Assign and oversee detailing and project management workloads, ensuring timeliness, accuracy, and compliance with standards
• Forecast backlog tons and timing; conduct capacity planning and staffing adjustments as needed
• Manage inventory control, scheduling, and detailing throughput to align with customer demands
• Oversee change order management, lump sum contracts, commercial review, and job tracking from award to completion
• Ensure full documentation and root cause analysis of cost-of-quality issues (errors in fab, detailing, etc.)
• Evaluate and maximize freight efficiency and load optimization
• Assess and adjust strategic focus based on project mix, timing, and divisional goals
• Review and approve detailing vendor invoices and back-charge resolutions in coordination with Sales
• Evaluate and manage commercial risk, including litigation, warranty programs, and complex project review
• Lead Division quality initiatives and ensure adherence to CRSI standards and the Manual of Standard Practice
• Serve as a key point of contact for audits, internal assessments, and continuous improvement initiatives
• Recommend and implement detailing technology or process enhancements
• Coordinate with peers to raise collective performance across departments
• Best-mark with other Nucor divisions to improve competitiveness and customer preference
• Provide consultation to other Nucor Rebar Fabrication locations when needed
• Other duties as assigned by Supervisor

Benefits

• Medical, Dental, Vision, and Disability Insurance
• 401K and Roth accounts
• Profit sharing
• Pay-for-performance bonuses
• Paid parental leave
• Tuition reimbursement
• Stock program
• Scholarships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Primary Metal Manufacturing
• Education Level: No Education Listed