Sales Service Supervisor

Nucor • Phoenix, AZ

74d

About The Position

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Purpose: Manage the detailing services and post-sale functions so that work assigned to the location is properly detailed and coordinated with customers. Coordinate outside detailing requirements and contracts with vendors. Supervise/train new detailers. Supervise detailers and ensure performance standards are being met. Ensure that the work environment is safe and encourages productivity and a quality end product.

Requirements

• Demonstrated ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards.
• Experience in managing detailing services and post-sale functions.
• Strong project management skills.
• Ability to oversee financial aspects of contracts.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various departments.
• Experience in coaching and monitoring team performance.
• Knowledge of CRSI and the Manual of Standard Practice.

Responsibilities

• Taking Care of our Customers by leading the following post-sale functions across the division.
• Detailing and Project Management - end to end coordination from order to cash.
• Control financial aspects of contracts to protect the company's interest and maintain good relationships with customers.
• Oversee efforts to ensure Nucor Rebar Fabrication fulfills contractual obligations on the assigned projects.
• Work closely with all departments, actively support, and drive our commercial strategy of creating value and getting paid through customer partnerships, differentiated products and solutions, profitable outcomes for our customers, and high-level project management.
• As an engaged member of the division management team, lead, develop, and execute on the business strategies including safety, quality, cost, productivity, profitability, and commercial excellence.
• Produce monthly forecasting reports to see how well they're doing in achieving post-sales targets and budgets.
• Set objectives, provide coaching and monitor performance of the post-sale team.
• Assign all detailing work for the San Diego location to an appropriate detailer so that detailing can be done efficiently and in accordance with customers' delivery needs.
• Oversee the productivity and work quality of the detailers to ensure efficiency, accuracy, and quality of presentation.
• Manage the assignment of detailing to outside vendors so that high-quality purchased detailing is obtained at fair rates.
• Manage the contacts between detailers and customers' offices or job sites so that accurate information regarding delivery requirements is always at hand and so that problems can be resolved or avoided.
• Review all change orders to contracts being detailed in-house or by outside vendors for profitability, ensure customers are properly advised of, obtained approval, and invoiced in accordance with contractual requirements.
• Review all customer back-charges on contracts detailed in-house or by outside vendors; coordinate with sales personnel so that fair and reasonable settlements can be negotiated and so that similar problems do not repeat.
• Review and approve all invoices from vendors (post-sale) as required.
• Manage the performance appraisal process and recommend appropriate salary adjustments as needed for all detailing personnel.
• Provide consulting services to other Nucor Rebar Fabrication locations as appropriate.
• Manage the recruitment, hiring, orientation, and training of new detailer employees and support personnel.
• Keep apprised of any technological developments in detailing methodology and equipment and make appropriate recommendations to management so Nucor can detail as efficiently and effectively as possible.
• Produce reports as requested by management.
• Possess a thorough knowledge of CRSI and the Manual of Standard Practice.
• Perform other duties as requested by the Branch Manager.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• 401K and Roth accounts
• Profit sharing
• Pay-for-performance bonuses
• Paid parental leave
• Tuition reimbursement
• Stock program
• Scholarships

What This Job Offers

• Industry: Primary Metal Manufacturing