Sales & Service Specialist

Michel Sales Agency•Milwaukee, WI

About The Position

At Michel Sales Agency, we strive for excellent customer service in the field and the Sales and Service Specialist is the key component to us achieving our company goals. We are currently seeking a skilled and experienced technical Specialist who will manage the field service duties by performing on-site routine services including installation, maintenance, and repairs.

Requirements

Must have Hydronic and Plumbing experience
Technical expertise in plumbing and heating industry required
Skilled knowledge needed in the trade area of plumbing, heating, electrical, hydronic equipment
Trades knowledge
Electrical knowledge
Mechanical knowledge
Time management skills, detail oriented
Presentation ability, ability to multi-task
Jobsite troubleshooting capabilities
Customer Service oriented with a positive disposition
Business Acumen, Microsoft Office 365, various MSA software and Manufacturing systems and programs
Self-motivated, with a sense of urgency
Ability to work with minimal supervision.
Ability to lift up to 50 lbs.
Ability to stand and walk for extended periods of time.

Responsibilities

Performing on-site routine services including installation, maintenance, and repairs.
Troubleshooting on plumbing, electrical, hydronic equipment
Contractor Calls & submittals
Identifying winning contractor estimators and PM and ensuring a bid for MSA product was received.
Interpret blueprints, plans, and specifications to complete assignments
Inspect and troubleshoot systems, equipment, and structures to identify issues
Follow all safety procedures and regulations while working on job sites
Maintain tools and equipment in good working condition
Keep accurate records of work completed, including time logs and material usage
Communicate effectively with supervisors, team members, and clients
Ensure work meets quality standards and compliance with local codes and regulations
Presenting on all Michel Sales products to contractors
Attending Product training and obtaining certifications required to do so, i.e Train the trainer certification.
Communicating with contractors about potential solutions and equipment start-ups.
Scheduling trouble calls and start-ups.
Interface with factory partners to find and solve field issues.
Keep and maintain equipment records, recalls, start-up documentation.
Maintain and keep current knowledge of MSA products warranty policies.
Influence and train Contractors on Michel Sales products to influence them to purchase by providing pre and post-sale service.
Hosting trade events and supporting sales activities, i.e., dinners, trade shows.
Planning and speaking at contractor lunch and learns and trade events.
Responding to factory requests for support and assistance