Sales & Service Representative (Universal Banker)

First Citizens Bank • Gainesville, GA

227d

About The Position

Are you a people person? Be a First Citizens person! Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate: Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation. Customer Service Skills: Demonstrates professionalism and empathy in customer interactions. Adaptability: Has the ability to learn and adapt quickly to new information and technology. Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships. Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently. Agility: Able to process information and move quickly through problem resolution.

Requirements

• High School Diploma or GED and 6 months customer service experience

Nice To Haves

• Bilingual (English/Spanish)
• 1+ years of recent experience in banking/finance
• Ability to engage in sales conversations with current and potential clients; experience with meeting a sales metric
• Strong interpersonal skills; a 'team player' mentality
• Professional communication skills, both written and verbal
• Reliability - this position is fully in-branch, so please ensure you're within a good commuting distance of 643 E.E. Butler Parkway, Gainesville, Georgia 30501

Responsibilities

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED