Sales & Service Representative (Universal Banker)

First Citizens Bank • Tampa, FL

114d

About The Position

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

Requirements

• High School Diploma or GED and 6 months customer service experience

Nice To Haves

• Bilingual (English/Spanish) would be highly preferred
• 1+ years of recent experience in banking - ideally as a Bank Teller or Universal Banker

Responsibilities

• Engaging customers in conversation to understand their banking needs and preferences
• Processing transactions accurately and efficiently
• Providing assistance with account servicing needs
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED