Sales & Service Representative I

Kennebunk Savings•Kennebunk, ME

11h

About The Position

Kennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our Core Values– Trust, Integrity, Proactive and Empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our Core Values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings. Scope of Work: The individual in this role will be proficient in processing transactions, including new account opening, customer service interactions, and problem resolution. The individual will be knowledgeable of our company’s products and services to effectively meet the customer’s needs and provide a superior level of customer service. This position may oversee daily branch responsibilities in the absence of management.

Requirements

Displays high level of regard for trust and confidentiality
Proficient in Microsoft Office Products
Displays strong written and verbal communication skills
Displays strong organization skills and the ability to multi-task to meet established deadlines
Demonstrates a high level of accuracy and attention to detail
Effectively uses analytical skills to solve technical, as well as, non-technical problems
1-2 years of related experience in financial services
Experience in a professional, service focused and fast-paced environment
High school or General Education Diploma

Nice To Haves

Prior knowledge of banking regulations is preferred
Ability to adapt to change

Responsibilities

Sales – Responsible for the sale and service of all deposit and consumer loan products and provides qualified referrals to other business lines. Meets assigned sales and referral goals.
Customer Experience – Displays the following attributes: friendly, outgoing, projects a positive image, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.
Team Support – Provides support and assistance to other branch staff by maintaining proficiency with technology, policies and procedures in order to process a variety of transactions accurately and efficiently. Such transactions may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults. This individual may oversee daily branch responsibilities in the absence of management, including opening and closing the branch.
Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
Understands, supports and adheres to organizational policies and procedures
Consistently emphasizes the importance of teamwork in the department and company at large
Responsible for keeping abreast of company news and information
Responsible for completing required training and policy review
May serve on various committees
Willingness to take on additional tasks and duties