Sales and Service Overnight

24 Hour Fitness Worldwide, Inc.•Scarsdale, NY

38d•$17 - $17•Onsite

About The Position

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

Requirements

All 24 Hour Fitness Membership sales and administrative processes
Computer skills for using 24 Hour Fitness systems and other common applications as needed
Strong customer service skills
Strong communication skills both oral and written
Organization skills
Attention to detail
High School diploma or General Educational Development (G.E.D.).
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.
Must have 6-12 months experience in customer service function.

Nice To Haves

Prior overnight shift experience preferred.
Experience operating multiple phone lines preferred.
Basic computer skills.

Responsibilities

Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
Maintaining name relationships with members and serving as a resource for their questions or concerns
Resolving member concerns as they arise and when needed, escalating through the proper management channels
Being present on the club floor and locker rooms, helping keep a clean and safe environment
Regularly conducting team cleans and identifying equipment and/or amenities in need of service
Helping guests become comfortable in the club
Offering tours, discussing amenities and answering membership questions
Inspiring guests to achieve their personal fitness goals
Presenting 24 Hour Fitness in a way that best connects with guests
Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
Ensuring new members are set up for success by meeting with a Personal Trainer
Maintaining a proficient knowledge base of current retail products
Ensuring proper retail merchandising and planogram standards
Encouraging members to refer guests to try the club
Offering in-club promotions including Personal Training, Add-On Memberships, etc.