Sales & Service Manager

Kimpton Hotels & Restaurants•Washington, DC

About The Position

Responsible for the success of all groups, serving as the liaison between the hotel operating departments and the client. You'll strive to achieve a balance between service and profitability. Through efficient management of conference requirements, your goal is to gain the hotel's fair share for revenue through room sales, food, beverage, room rental, and auxiliary services such as; audio-visual provisions, storage and labor fees, and other applicable fees. Effectively communicate and coordinate all facets of group event planning, to include menu selling and all other aspects of conference planning. Furthermore, you'll ensure that the experience of the client is not merely satisfactory, but exceeds their expectations and those of attendees. This position will also be in charge of weddings and social sales to include reunions, mitzvahs, and other social events.

Requirements

Bachelor's degree is preferred.
3 to 5 years of hotel experience.
Deep understanding of food and beverage etiquette, guest relations, and service standards.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Knowledge of CRM platform and Microsoft Office Suite.
Flexible schedule to accommodate client needs, due to the cyclical nature of the hospitality industry, Sales & Service Managers may be required to work varying schedules to reflect business needs.
Experience in Sales or Conference Management.
Basic mathematical skills to complete reports, able to work under time constraints, as well as phenomenal people skills to communicate effectively with clients and other employees.

Responsibilities

Coordinate meetings, conferences, exhibit shows, or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments. Provide the appropriate memos, Banquet Event Orders (BEOs), Group Profiles, and other communications as necessary.
Develop and further hotel business through direct sales, telemarketing, direct mail, and conducting site tours of the hotel.
Coordinate menu arrangements for conference clients that serve both hotel and client needs.
In collaboration with the Group Coordinator, you'll obtain conference rooming lists, monitor cut-off dates, improve revenue potential by assessing/monitoring group room pickup, room rental fees, electrical charges, telephone charges, box delivery/storage fees, and service fees in accordance with the sales contract.
Assist conference clients with off-premise (hotel) details as they may affect the hotel service delivery while informing all supporting hotel departments and maintaining the integrity of the physical plant. All arrangements are to be assessed the appropriate charges to ensure the hotel receives a fair share of revenue in relation to the expenditure of time and labor.
Utilize the office file system, trace system, and general office systems while following the current policies and procedures.
Schedule appropriate interdepartmental meetings for the operational aspects of coordinating conference requirements, which may include pre-planning meetings or a pre-conference meeting for operational departments.
Prepare detailed Conference Profiles for conferences that are comprehensive and issued in a timely manner. To include menus, meeting setups, client profiles, reservation pick-up statistics, and other pertinent information as outlined in the current departmental guidelines.
Prepare a comprehensive Post Conference Report on each conference that includes: actual conference statistics versus projected, a profile of the attendees, analysis of future potential, general observations, and comments. Other important information may include a number of comps, VIPs, relocated attendees due to a sell to capacity, etc.
Respond to social inquiries, type contracts, submit invoices, BEOs, reports, correspondence as needed.
Participate in the department forecasting procedure, compiling accurate and timely reports.