Sales & Service Manager

Seaside Plumbing•Bishopville, MD

22h•$70,000

About The Position

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. Why Choose Seaside? Competitive pay Medical Insurance –we pay 100% for your insurance premiums for health, dental, vision & life insurance for you and your dependents Work life balance – paid vacations, sick pay, holiday pay, and NO EMERGENCY ON CALL 401k Plan with a 4% match. State of the art tools, parts and supplies. Paid Training Bonuses tied to performance. Our Core Values SERVICE – Leave every person or situation better than how you found them, give more than you receive EMPATHY – Make people feel seen and heard AUTHENTICITY – Talk TO people, not about them SELF GROWTH – Embrace discomfort, it’s an opportunity. Take charge of your own learning and opportunity – no excuses and no blame. INTEGRITY – I do what I say I will, we are only as good as our word DISCIPLINE – Continuous improvement is always better than delayed perfection, no excuses ETHICS – Do the right thing even when no one is watching The Big Task Responsible for managing a team of Service Plumbing Technicians and leading the team by example. The Service Manager will work directly with other members of the management staff and place an emphasis on continual improvement, growth, and profitability of the company.

Requirements

More than 4 years management experience, preferably in the trade industry
Superior sales and customer service skills
Computer skills including trade software, word processing and spreadsheets
Exceptional organizational skills with attention to detail
Excellent interpersonal and communication skills, both verbal and written
Clean, neat and professional appearance
Ability and willingness to work after hours or some weekends as needed
Valid driver’s license

Responsibilities

Oversee the daily operations of the service technician team.
Work alongside customer service and dispatch to ensure overall success of the business.
Monitor performance of field technicians and advise them on how to improve in order to meet the high standards we expect and that our customers deserve.
Assist in hiring, training, and performance management of technicians. Coach and develop technicians on customer service issues, technical skills, and sales upselling techniques.
Ensure technicians are following all company guidelines and policies including technician non- negotiables.
Adhere to a specific set of non-negotiables attributed to your key role within the organization.
Handle disciplinary action and fulfill training deficiencies for technicians in accordance with company policies and procedures.
Understand sales criteria and hold your team accountable for exceeding revenue goals.
Monitor goals, budget and company objectives to ensure company profitability and success.
Analyze data and report on all KPIs for the service department. Take action as needed to correct deficiencies where KPIs are not being met.
Work with other managers to meet company objectives and goals.
Serve as a technical backup for service technicians when necessary.
Assist service technicians with closing sales as needed.
Ensure service technicians provide 5 Star service and respond to customer concerns regarding the quality of service provided.

Benefits

Competitive pay
Medical Insurance –we pay 100% for your insurance premiums for health, dental, vision & life insurance for you and your dependents
Work life balance – paid vacations, sick pay, holiday pay, and NO EMERGENCY ON CALL
401k Plan with a 4% match.
State of the art tools, parts and supplies.
Paid Training
Bonuses tied to performance.

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