Sales & Service Lead

Golf Ranch•Kansas City, MO

2h•$18 - $20•Onsite

About The Position

The Sales & Service Lead is a senior front-of-house team member and a trusted presence on the floor. This role requires someone confident, guest-focused, and comfortable taking ownership — whether that means coaching teammates, handling elevated guest needs, or driving sales conversations with ease. Our ideal candidate doesn’t require constant direction to make an impact. This person knows how to read a room, support a team in motion, and lead by example. If you’re excited to be part of a leadership pipeline and ready to contribute from day one, we’d love to learn more about you!

Requirements

1–3+ years of experience in hospitality, guest services, retail, events, or a similar environment
Strong communication skills and confidence interacting with guests
Experience in point-of-sale, booking, or CRM software
Comfort executing SOPs while multitasking and leading in a fast-paced setting
Schedule flexibility including evenings, weekends, and holidays

Nice To Haves

Passion for golf, sports, or community-driven experiences
Customer service or retail experience, ideally in hospitality, recreation, or entertainment
Previous experience as a lead, trainer, or shift-level supervisor

Responsibilities

Set the standard for exceptional hospitality, service recovery, and brand-aligned guest interactions
Confidently guide guests through memberships, events, and on-site offerings with an emphasis on Deep Connection & Infectious Enthusiasm
Step in to support complex or high-touch guest situations with professionalism and care
Reinforce sales and service best practices in real time during busy shifts
Support onboarding and training for new Sales & Service Specialists through hands-on coaching and shadowing as a certified trainer
Serve as a trusted peer who provides clear direction and feedback to junior team members during shifts
Help hold the line on expectations around professionalism, guest experience, and operational standards
Partner with managers by escalating issues clearly and constructively when needed
Support leagues, group outings, and private events — from setup through execution and wrap-up
Assist with event-related sales conversations and guest handoffs
Serve as a steady, reliable point of contact during events to ensure smooth execution and a polished guest experience
Serve as the leader on shift by setting the tone for each shift, setting the standard, and leading from the front
Address all guest needs, emphasizing top-tier hospitality, and modeling Golf Ranch standards for the rest of the team
Support opening and closing duties, guide on-site execution of daily tasks, and ensure checklists and reporting are complete and thorough
Look through the lens of opportunity while leading a shift and communicate key updates, improvements, or business needs to site management