Sales & Service Lead

Golf Ranch•Phoenix, AZ

About The Position

More fun. More passion. More connection. Golf Ranch is building the future of golf—and you’re invited! Who we are At Golf Ranch, we’re in love with the game of golf and we’re on a mission to make it more accessible, more fun, and way less formal. We pride ourselves on creating spaces that buzz with energy — where competition and connection go hand in hand, and everyone feels like they belong. Working here means joining a team that brings passion and pride to every shift. We back each other up, celebrate wins big and small, and stay focused on creating unforgettable guest experiences. Ready to work where good vibes and great people come standard? Apply today and come be part of the team that’s changing the game! Who you are The Sales & Service Lead is a senior front-of-house team member and a trusted presence on the floor. This role requires somone confident, guest-focused, and comfortable taking ownership — whether that means coaching teammates, handling elevated guest needs, or driving sales conversations with ease. Our ideal candidate doesn’t require constant direction to make an impact. This person knows how to read a room, support a team in motion, and lead by example. If you’re excited to be part of a leadership pipeline and ready to contribute from day one, we’d love to learn more about you!

Requirements

1–3+ years of experience in hospitality, guest services, retail, events, or a similar environment
Strong communication skills and confidence interacting with guests
Comfort multitasking and leading in a fast-paced setting
Schedule flexibility including evenings, weekends, and holidays
Ability to walk, stand, and interact with guests for extended periods of time
Ability to lift, carry, bend, and set up items weighing up to 50 pounds
Comfort working in a high-volume, fast-paced environment, including outdoors in varying weather conditions

Nice To Haves

Previous experience as a lead, trainer, or shift-level supervisor
Experience supporting events, memberships, or group bookings
Interest in golf, sports, or community-driven experiences

Responsibilities

Deliver consistently excellent hospitality and serve as a role model for guest interactions
Confidently guide guests through memberships, events, and on-site offerings
Support elevated guest needs or concerns with professionalism and care
Reinforce service and sales best practices during active shifts
Support onboarding and training of new Sales & Service Specialists through hands-on coaching
Serve as a trusted peer who provides clear direction and feedback to junior team members during shifts
Help uphold expectations around professionalism, service standards, and operational execution
Communicate performance or conduct concerns to managers with clear, objective observations
Support leagues, group outings, and private events as needed
Assist with event-related guest communication and execution on-site
Help ensure events are well-run, organized, and aligned with Golf Ranch service standards
Support daily operations across front desk, range, concession, and retail as needed
Assist with opening and closing procedures when assigned
Help maintain organization, cleanliness, and readiness of guest-facing spaces
Work closely with managers and teammates to ensure smooth shift execution