Sales & Service Associate

Yard Guard Lawn and Tree Care • Belgrade, MT

191d • $24 - $29

About The Position

As a Customer Service Representative at Yard Guard, you will play a crucial role in shaping the first impression of our rapidly growing company. With our commitment to sustainability, innovation, and top-tier customer service, we have expanded from 300 to 3,000 customers in just four years—and we’re not slowing down. We are looking for someone who thrives in autonomy, aligns with our core values, and is excited to grow alongside us. If you are obsessed with customer service, eager to make an impact, and motivated by innovation, join us in Bozeman, MT, and help shape the future of Yard Guard! In this role, you will be the first point of contact for both new and existing customers, helping them find the best solutions for their lawn and tree care needs. You will manage customer inquiries across multiple channels - including phone, text, and email, while ensuring an outstanding service experience.

Requirements

• 3-5 years of Customer Service or Sales experience.
• Must not currently be in school (High School or College) due to scheduling conflicts with our seasonal schedule.
• Strong communication, problem-solving, and multitasking skills.
• An obsessive passion for providing the best customer experience.

Nice To Haves

• Experience in a fast-paced environment.
• Ability to handle multiple inquiries efficiently.
• Critical attention to detail for accurate customer accounts.
• Self-motivated and a constant learner.

Responsibilities

• Respond to customer inquiries, resolving issues and providing expert guidance on our services.
• Educate potential customers about Yard Guard’s offerings and customize service plans to fit their needs.
• Assist current customers with service questions, scheduling, and troubleshooting.
• Maintain accurate customer records and update account details as needed.
• Identify opportunities to enhance customer satisfaction, whether through service upgrades, proactive solutions, or additional offerings.
• Work collaboratively with internal teams to ensure smooth service delivery.

Benefits

• Competitive wages, benefits, and advancement opportunities.
• Paid educational opportunities.
• Benefits start on the first day of employment.
• 401K with 5% match.
• 100% employee-paid health, dental, and vision insurance.
• Paid Time Off, Holidays, and Sick Days.
• $1,000 in company services.
• Profit share bonus.
• Company provided uniforms, snacks, meals, and beer.
• 2 PTO days & 5 paid sick days.
• 9 paid company holidays plus: 4th of July week, 5-day Labor Day weekend, extended Thanksgiving, and Christmas week off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed