Sales & Service Associate

Needham•Needham, MA

5d•$17 - $19•Onsite

About The Position

Goldfish Swim School is hiring Sales & Service Associates to support our mission of teaching life-saving water safety skills while delivering a GOLDEN experience for families. This role is ideal for friendly, organized, and reliable candidates who enjoy working with people and are seeking opportunities to grow within a mission-driven team. Whether you're an experienced customer service professional, someone with sales or childcare experience, or a team-oriented candidate ready to embrace professional development, we'd love to meet you. Are you ready to splash into the fun at our 90-degree pool? Join the Goldfish Swim School - Needham Crew! Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Requirements

Must be at least 16 years old
Strong communication, organization, customer service skills and reliability
Must be comfortable working with computers and web-based systems
Able to learn new technology quickly and navigate Google Workspace platforms
Swim Instructor training and Lifeguard certification required as part of the role

Nice To Haves

Sales, customer service, childcare or hospitality experience preferred

Responsibilities

Greet and assist families in person, over the phone, and via email/text
Educate families on Goldfish programs, scheduling, and enrollment options
Complete registration, billing tasks, and daily reports accurately
Maintain a welcoming front desk environment and support daily facility operations
Collaborate with pool deck team to ensure a smooth swimming experience