Sales & Service Associate

Five Star Bank • Auburn, NY

418d

About The Position

The Sales & Service Associate is responsible for delivering a personalized and caring client experience by efficiently handling sales and service transactions, identifying financial needs, and recommending appropriate products and services. This role requires a thorough understanding of bank products, services, and regulations, and involves engaging with clients to improve their financial well-being through proactive outreach and exceptional customer service.

Requirements

• High School Diploma or GED or equivalent business experience.
• 1+ years of financial services experience in retail banking with demonstrated ability to process transactions and execute an advice-led approach with customers to identify additional products and services.
• Excellent communication skills - in person and over the phone - with proven ability to personalize features and benefits of products/services to customers with varying needs.
• Demonstrated knowledge of bank products and services.
• Familiarity with an advice-led consultative approach to engaging customers and offering solutions.
• Demonstrated ability to acquire new customers and open new business following operational procedures and requirements.
• Experience fulfilling customer transaction and service requests.
• Experience with banking systems and platforms.
• Experience fostering and developing strong customer relationships.
• Strong desire to improve the financial well-being of customers by providing education and advice.
• Excellent interpersonal and communication skills.
• Self-starter with strong organizational skills and the ability to multitask and prioritize.
• Ability to thrive in a team environment.
• Ability to learn and utilize new technology effectively and efficiently.
• Ability to make personal connections, engage clients, and be courteous and professional.

Responsibilities

• Builds and expands banking relationships through proactive customer outreach.
• Responsible for servicing, acquiring, and deepening customer relationships.
• Accountable for achieving individual and team sales and servicing goals.
• Develop business and support servicing needs of customers.
• Adapt to the needs of the office, providing customer service in both transaction processing and sales roles.
• Proactively engage customers in conversation about their financial needs.
• Demonstrate knowledge of all bank products and services and accurately process deposits and lending applications and account opening transactions.
• Engage customers through proactive advice-led consultation.
• Assist in community events and actively participate in and support community initiatives, activities, and programs.
• Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
• Maintain knowledge of regulatory compliance and complete assigned compliance training.
• Introduce customers to alternative banking solutions including mobile banking, digital banking, and ATMs/ITMs.
• Process transactions and other account servicing requests.
• Greet clients and prospective clients entering the office following established customer service guidelines.
• Provide exceptional customer service and an outstanding banking experience by handling financial transactions accurately and professionally.
• Maintain responsibility for a cash drawer and follow proper balancing procedures.
• Support daily operations of the office including processing night deposit bags, ATM deposits, balancing the vault, ATM, cash recycler, and cash advance machine.
• Develop and maintain broad knowledge of products and services to support client needs.
• Refer complex customer needs to the appropriate team member/business partner.
• Introduce clients to digital banking solutions including mobile banking, digital banking, ATMs.
• Identify and resolve client issues timely.
• Answer the phone within the office promptly and professionally.
• Ensure compliance with security and audit procedures.
• Understand and adhere to established policies and procedures.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders.
• Incorporate high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long Term Disability, and Short Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Paid Time Off (PTO)
• Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED