Sales & Retention Representative

TEKsystems•Concord, CA

2d•$20 - $20•Onsite

About The Position

Join our dynamic Inside Sales Team and make a meaningful impact by helping seniors maintain independence and safety. This role offers exceptional earning potential with warm leads only—no cold calling required. Be part of a company with over 70 years of trusted leadership in the medical alert industry.

Responsibilities

Respond to inbound sales inquiries from interested prospects
Contact warm, web-generated leads with high conversion potential
Close sales using proven relationship-building techniques
Take ownership of customer retention and prevent cancellations
Handle inquiries related to service, billing, and account management
Provide empathetic and solutions-oriented support across multiple phone lines
Ensure a seamless and positive customer experience throughout the sales process
Maintain organized records of leads and existing customers
Implement systematic follow-up processes for pending leads
Accurately place and process orders
Track and report on sales metrics and performance indicators

Benefits

Warm leads only – no prospecting or cold calling
Comprehensive 3–4 week training program
Guaranteed consecutive days off each week
Team-driven, feedback-rich environment focused on growth
Hybrid work flexibility (3 days office / 2 days home) - based on performance and attendance
Medical, Dental, and Vision coverage
401K with 50% company match
6 paid sick days annually
Employee perks program (sports tickets, wellness benefits, etc.)
Internal mobility across departments
Ongoing professional development and training
Growing company with expanding opportunities
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)