Sales Retention Account Associate - Lewisville, TX

Waste Management • Lewisville, TX

228d • Remote

About The Position

Put your customer retention skills to work in the Fortune 250! If you're an Inside Sales professional and you're looking for a new challenge that will push you to the next level, look no further. WM is the industry leader and making the world a GREENER place, every day. Apply online now! In this position, you will become a retention expert! You'll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, utilizing new technology to facilitate the outreach process. You will learn effective negotiation techniques that will enable you to 'Save, secure, and convert' customers who want to cancel their contracts with us, while also upselling and closing new business when the opportunity arises.

Requirements

• High School Diploma or GED (accredited).
• One (1) year of business-to-business account management experience at a proficient level.

Nice To Haves

• Ability to effectively convert customer cancellation requests into long-term relationships.
• Ability to build relationships across a wide variety of business types.
• Proficient in time management and computer skills - Word, Excel, Power Point, etc.
• Positive attitude that enjoys assisting and providing solutions to others.
• High impact communication in written and verbal manner.
• Ability to adapt to change and manage multiple priorities.
• Ability to negotiate effectively.
• Ability to utilize sound business practices.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the lead point of contact for customer account management matters as part of a team-based queue.
• Establish and maintain a high level of customer satisfaction with internal and external customers.
• Build and maintain strong, long-lasting customer relationships.
• Align WM products and services with customer needs, proposing compliant solutions.
• Negotiate, update, and renew customer service agreements to maximize profits.
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve escalations.
• Communicate rates, charges, and service strategies effectively.
• Collaborate with the sales team to identify and grow opportunities within territory.
• Use WM sales productivity software tools accurately and consistently.
• Prepare reports and handle general administrative duties as appropriate.

Benefits

• Medical, Dental, Vision, Life Insurance.
• Short and Long Term Disability.
• Employee Stock Purchase Program (ESPP).
• 401K with a 4.5% company match and NO vesting period.
• Generous vacation and sick time.
• 100% education reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED