Sales - Retail Sales Rep II

MacAllister • Lafayette, IN

83d

About The Position

This position will provide a strong presence and work to facilitate the MacAllister 'pull strategy' at all retail facilities for all new, used, and rental customer equipment needs. In addition to supporting the branch with equipment sales and rental, this role would act as a customer support representative.

Requirements

• College degree AND 2 years of work experience OR 5 years of work experience.
• Dedicated self-starter with the ability to work independently.
• Strong verbal, non-verbal, and listening communication skills.
• A team player with the ability to develop strong, long-term relationships.
• Strong customer service skills and understanding of Price, Quality and Turnaround principles.
• Proficient in the use of Microsoft or other comparable systems.

Nice To Haves

• Ability to develop and maintain product knowledge of Caterpillar BCP, Work Tool, and Used Equipment.
• Ability to manage multiple situations and priorities simultaneously.
• Demonstrates a strong passion for the construction equipment industry.
• Enjoys a competitive atmosphere with a strong desire to win.
• Possesses strong ethical standards and conduct.

Responsibilities

• Actively represent the company through a customer base within an assigned geographic area including existing and new clients.
• Handle all walk-in inquiries related to BCP, Used, or Work Tool equipment sales and support the enterprise.
• Identify and qualify customer needs, close sales where possible, or transfer leads to other sales reps or managers.
• Ensure all customer needs for enterprise are supported and managed to the customers satisfaction either directly or through Sales Link CRM.
• Maintain clean customer databases and customer fleet information.
• Proactively communicate company offers relative to assigned database via telephone, email, and other means.
• Work closely with HE Sales Development Manager, CCE Sales Manager, and Rental Services Branch Manager regarding sales budgets and unit objectives.
• Meet assigned sales volume dollar quotas within assigned timeline.
• Accountable for CRM with retail customers and to update and qualify accounts employing a disciplined phone call campaign.
• Maintain an accurate account database and machine population.
• Support all BCP, Used, and Work Tools activity for any other sales person needs in the assigned territory.
• Interface with other MacAllister sales and service personnel in a team-based approach.
• Maintain an active call cycle to achieve established PAR on Cat assigned customers.
• Ensure that not less than 30 calls are completed and recorded per day.
• Build relationships as a single point of contact.
• Present equipment and finance options and solutions.
• Conduct at store machine presentation/demonstration.
• Respond to needs of walk-in customers.
• Submit competitive pricing via Machine Sales Activity reporting in Sales Link.
• Timely completion of all necessary company documentation and reports.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Number of Employees: 1,001-5,000 employees