Sales Representative

Radius Global Solutions LLC•Jacksonville, FL

22d•Onsite

About The Position

The Sales Representative is a crucial link between the company and potential customers. Primary responsibilities include effectively communicating and promoting products or services on behalf of the company and its clients, generating a customer base while maintaining a high level of customer satisfaction. The Sales Representative must provide a professional, positive, and empathetic experience to each consumer engagement, as well as adhere to all applicable company, client, and regulatory requirements.

Requirements

High School Diploma or General Educational Development (GED) certificate
Two or more years of applicable sales or related experience (recommended but not required)
Proficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systems
Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail
Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Responsibilities

Meet or exceed productivity goals established by the Client and Company
Efficiently manage customer accounts and file records according to Company and Client work standards:
Sell customers on new or enhanced services.
Assist customers with issues and concerns they are experiencing during the use of the product and/or service.
Efficiently handle and maintain customers’ accounts.
Accurately and thoroughly update and document account notes.
Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards.
Quickly make knowledge-based decisions to resolve the related issues.
Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
Complete all assignments as required or requested by Operations management
Maintain knowledge, understanding, and compliance with Client policies and procedures
Communicate professionally and appropriately with clients, consumers, co-workers, and management
Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
Keep up-to-date knowledge, understanding, and compliance within functional area and with Company policies and procedures
Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
Adhere to all Company and customer confidentiality and security policies and procedures
Perform other duties as assigned