Sales Representative - Residential

Waste Connections•Clifton Park, NY

22h•$55,000

About The Position

WASTE CONNECTIONS, Inc. (NYSE: WCN) – We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. Our 2015 annual revenue was 2.1 billion and are projected to be over 4 billion at the end of 2016. We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence. Description We are looking for an experienced RESIDENTIAL SALES REPRESENTATIVE for our Clifton Park, NY location. The RSP fields calls from Customers and works to resolve problems they raise concerning service or billing and will actively identify and pursue new sales and customers on a daily basis. A successful RSP must understand the Waste Connections business, so they can resolve various types of customer issues. Salary: $55,000 plus commission!

Requirements

at least one year of previous sales experience
Degree from a 4 year college or university
Experience with Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills

Nice To Haves

Solid Waste Industry Experience and or related field is also preferred.

Responsibilities

Works in conjunction with other departments to resolve customer disputes.
Demonstrates the ability to become proficient in the use of proprietary operational systems.
Effectively communicates issues, needs and opportunities with customer service employees and other managers.
Interviews customers and records interview information into the computer for customer service by performing the following duties.
Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service .
Solicits sales of new or additional services.
Addresses complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
Demonstrates the knowledge and effective use of software applications. These systems should include at a minimum Microsoft Word, Excel and Outlook
Communicates with customers in a manner that promotes goodwill.
Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices
Processes payments from customers and researches customer inquiries regarding their invoice.
Updates customer account information for routing and billing purposes.