Sales Representative - Residential

Waste Connections•Lakewood, OH

3d•$55,000

About The Position

WASTE CONNECTIONS, Inc. (NYSE: WCN) – We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. Our 2015 annual revenue was 2.1 billion and are projected to be over 4 billion at the end of 2016. We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence. Description We are looking for an experienced RESIDENTIAL SALES REPRESENTATIVE for our Clifton Park, NY location. The RSP fields calls from Customers and works to resolve problems they raise concerning service or billing and will actively identify and pursue new sales and customers on a daily basis. A successful RSP must understand the Waste Connections business, so they can resolve various types of customer issues. Salary: $55,000 plus commission! Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Requirements

at least one year of previous sales experience
Degree from a 4 year college or university
Experience with Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills

Nice To Haves

Solid Waste Industry Experience and or related field is also preferred.

Responsibilities

Works in conjunction with other departments to resolve customer disputes.
Demonstrates the ability to become proficient in the use of proprietary operational systems.
Effectively communicates issues, needs and opportunities with customer service employees and other managers.
Interviews customers and records interview information into the computer for customer service by performing the following duties.
Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
Solicits sales of new or additional services.
Addresses complaints concerning billing or services rendered and complaints of service failures to designated departments for investigation.
Demonstrates the knowledge and effective use of software applications. These systems should include at a minimum Microsoft Word, Excel and Outlook
Communicates with customers in a manner that promotes goodwill.
Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.
Promotes Waste Connections standard operating procedures, which assures efficient environmentally correct and safe workplace practices
Processes payments from customers and researches customer inquiries regarding their invoice.
Updates customer account information for routing and billing purposes.