Sales Representative - Associate

Independence Pet Holdings•Scottsdale, AZ

1d•Remote

About The Position

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pumpkin, a subsidiary of IPH, promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. Pumpkin is seeking a Customer Success Agent to drive new business opportunities and expand our customer base through proactive prospecting and strategic sales initiatives. As a CS Agent, you will focus on establishing new business, following up on leads through outbound calls and emails, and providing best-in-show service to prospective clients. Prospective candidates should possess a goal-oriented mindset, concentrating on transforming opportunities into sales while ensuring a high standard of customer satisfaction. The ideal candidate will prioritize the customer, actively listening to their needs and collaborating to achieve optimal sales outcomes. If you have a passion for animals and a desire to educate humans on the importance of uncompromising care for their pets, this role is for you.

Requirements

Active Property & Casualty Insurance License
Evening and weekend availability required
Bandwidth/internet requirements up to 30 Mbps (Download) and 5 Mbps (Upload)
2 years minimum experience in an outbound sales environment with a proven track record in DTC sales, successful lead generation and new business development
Self-motivated with a results-driven approach
Ability to work in a fast-paced startup environment
Adaptable and willing to take on new challenges
Roll-up-your-sleeves mentality and a proactive approach to problem-solving
Fluent English communication skills required to interact with customers

Nice To Haves

Experience in the insurance or animal health industries

Responsibilities

Maintain a robust sales pipeline as you complete 20-30 calls per day with a primary focus on closing new business. This will be a mix of inbound and outbound sales calls as well as emails, prioritizing outbound calls to warm leads
Provide a best-in-show experience and capitalize on every lead with potential customers, educating them on all aspects of Pumpkin's policy and product offerings in order to consistently complete the sale
Analyze customer motivation by gathering information and exploring concerns while handling objections with ease
Act as a brand ambassador, establishing and building on positive experiences customers and potential customers have with Pumpkin
Actively collaborate with your team to provide the best customer experience
Participate in team meetings, elevating ideas around how to close more sales and/or improve the customer experience