Sales Rep Inside/Cust Serv

Columbia Forest Products

10d

About The Position

Columbia Forest Products, the leading manufacturer of decorative hardwood
plywood and rotary cut veneers is looking for an experienced internal sales and
customer service representative. This individual will work closely with the
field sales team to service an existing base of distributors.

It is the ISR/CS’s role to monitor distributor purchases, ensure orders are
accurate and the products meet customer needs. The ISR/CS is also responsible
for preparing quotes, follow allocations per Field Sales Representative (FSR),
per customer and per mill, monitor orders, prices and keep customers and mills
aware of any changes. The ISR/CS works closely with customers, other ISRs, the
FSR team as well as key contacts (purchasing, production and logistics) from
each of our mills. The ideal candidate will have 3 to 5 years inside sales or
customer service experience for a manufacturing company.

Requirements

• 3 to 5 years inside sales or customer service experience for a manufacturing company.

Responsibilities

• Responds to appropriate sales inquiries from both distribution and OEM customers directly and from his/her Field Sales partners (25% of time)
• Quotes price, availability, and anticipated lead times of product to the customer (50% of time)
• Stays current on all pricing and traditional margin lists, price changes, and manufacturing changes.
• Maintains a detailed call report and actively communicates with the organization (10% of time)
• Pulls in resources from the plants or other sales team members to remedy customer needs
• Follows up with claims via the customer and collaborates with the plants to resolving issues (10% of time)
• Coordinates and provides customer mill visits and hospitality (5% of time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees