Sales Rep, Aftermarket Services

Caterpillar • Irving, TX

134d • $110,520 - $165,840

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Construction Industries Services Division (CISD) is hiring a Sales Rep, Aftermarket Services for our Retail and Small Core customers. Our Retail Reps focus on growing services and parts sales with customers who own fewer than 20 machines. Role Summary: Responsible for achieving sales targets by focusing growth through ecommerce and digital sales solutions. This role covers the Southern US territory for the following Caterpillar dealers: Holt Cat, Mustang, Warren and Louisiana. The ideal candidate will have experience in digital sales, ecommerce and/or marketing automation.

Requirements

• Industry Knowledge: Construction, heavy equipment, or aftermarket experience.
• Effective Communications: Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
• Negotiating: Ability to negotiate successfully across the organization and with external vendors and clients.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships.
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations.

Nice To Haves

• Prior experience in B2B account management, after-sales support, product support, marketing/eCommerce, digital sales.
• Experience prioritizing, growing and executing plans to achieve metrics.
• Experience analyzing data for trends and market insights to make business decisions.
• Self-starter with strong initiative, ability to work autonomously, positive attitude.
• Strong time management and organization skills.
• Excellent listening, adaptable communication style and presentation skills.
• Works effectively in teams, making the team they are part of stronger.
• Ability to translate challenging goals into clear action plans that deliver results.
• Bachelor's degree.

Responsibilities

• Work with designated dealers to drive revenue and growth for the aftermarket solutions business in the assigned territory.
• Collaborate with marketing teams between Caterpillar and dealerships to develop and implement solutions.
• Drive eCommerce adoption and sales growth with target customer segments, focusing on activating dormant customers.
• Seek understanding, document, and communicate internally on target customer requirements, business models, competitive landscape and other market intelligence.
• Partner with dealers' Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.
• Deliver the annual total STU (Sales to User) business plan for the assigned dealer.
• Develop and execute aftermarket services marketing campaigns leveraging predictive marketing leads for targeted customers in collaboration with dealers.
• Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and key dealer actions.
• Collaborate with assigned dealers to implement sales funnel management methods in relation to target customer segments.
• Maintain knowledge of e-Commerce and digital experience trends, developments and best practices.

Benefits

• Medical, dental, and vision benefits.
• Paid time off plan (Vacation, Holidays, Volunteer, etc.).
• 401(k) savings plans.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• Health Lifestyle Programs.
• Employee Assistance Program.
• Voluntary Benefits and Employee Discounts.
• Career Development.
• Incentive bonus.
• Disability benefits.
• Life Insurance.
• Parental leave.
• Adoption benefits.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree