About the position
As a customer service agent, you will be responsible for handling inbound sales and providing customer support. Your day-to-day activities will include assisting customers with product inquiries, placing new orders, managing existing orders including returns and replacements, and providing client-specific support. Additionally, you will be required to contact vendors for shipping information to ensure timely delivery of products.
Responsibilities
- Inbound sales, customer service and support
- Assisting customers with product questions
- Placing new orders
- Handling existing orders - returns/ replacements
- Provide client-specific support
- Contacting vendors for shipping information
Requirements
- Displays patience and empathy
- Ability to manage stress and work under pressure
- Adaptability to adverse situations
- Provides knowledgeable and friendly customer service
- Experience working with users to identify the best solution
