Sales Project Manager

Smart Care Equipment Solutions•Avon Lake, OH

About The Position

The Sales Engineer/PM is the primary Smart Care sales contact for key customers and is responsible finding, qualifying, developing, proposing and closing business. After the sale, this role is responsible for making sure customer needs are being met thereby driving retention and growth of their assigned accounts. They will build long-lasting, mutually beneficial relationships with all levels in the customer organization, striving to find the systems and services which best fit the needs of the customer. This role excels at proactive communication with internal departments and external customers and works cross-functionally across Smart Care teams to ensure customer issues are being addressed and new opportunities are capitalized upon. To succeed in this position, candidates should have strong technical skills with exceptional communication, problem-solving and time management skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with customers.

Requirements

Bachelor’s or Associates Degree in Business or related field
3-5 years of successful experience in Account Management, Business Development, Technical Sales or other customer facing roles
Excellent oral and written communications skills
Strong technical and problem-solving skills along with a high level of attention to detail
Effective prioritization and time management with a demonstrated sense of urgency
Sales process knowledge with solid negotiation and networking skills
Capacity to influence others’ behavior through persuasive presentations, effective customer relationship development, facilitation, training and development
Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities
Adept at grasping, understanding, and articulating divisional/company vision
Comfortable managing under pressure and ability to successfully multitask and prioritize
Passion to win and motivate a diverse team

Nice To Haves

Experience with Microsoft Excel, Power Point, Power BI, a definite plus

Responsibilities

Proactive and ongoing selling activity with customers to understand their needs and position Smart Care to win $1-$4M of project business, with service agreements attached.
Builds personal relationships with customers based on trust and respect seeking to be a trusted advisor.
Navigates customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders
Develops solid Pipeline for work in development, and delivers signed contracts as Forecasted.
Meets monthly with leader to review actions to build and move both pipeline and forecasted business to achieve individual sales plan.
Provides complete project information to the Operations teams ensuring adherence to customer requirements, scope, schedule, budgets and service-level agreements.
Works cross-functionally internally to resolve customer complaints / escalations and improves processes and communications to prevent future issues
Analyzes customer repair and maintenance data to learn more about customer needs, satisfaction, and growth opportunity areas
Creates annual strategic plans for assigned accounts including growth plans and budgets
Creates and conducts quarterly business reviews on Smart Care performance