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The Sales Project Manager at IEM is a pivotal role responsible for managing and nurturing relationships between the company and its customers throughout the order cycle. This position requires a proactive approach to understanding customer needs and ensuring that their expectations are met in a timely manner. The Sales Project Manager will work closely with customers, Regional Sales Managers, and outside sales representatives to facilitate the bid process and manage all order management activities. This includes maintaining and developing systems to track orders from entry to shipment, ensuring that all orders are processed efficiently and accurately. In this role, the Sales Project Manager will coordinate with various internal departments to achieve on-time shipment of products. This involves reviewing customer Purchase Orders, resolving any commercial or technical issues, and preparing orders for entry while managing all associated documentation and correspondence. The position also requires participation in engineering handoff meetings and collaboration with engineering teams to navigate the submittal and release process. Additionally, the Sales Project Manager will work with sales and customers to manage change orders and interface with the Supply Chain to ensure material availability. The ideal candidate will possess strong communication and project management skills, along with a technical capability to understand the complexities of the products and services offered by IEM. The role demands a customer-focused mindset and the ability to proactively identify and resolve potential issues that may arise during the order process. Overall, this position is crucial for maintaining high levels of customer satisfaction and operational efficiency within the company.
