Sales Program Manager, WW BPR

Apple • Cupertino, CA

111d • $142,000 - $214,100

About The Position

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. We are here to grow Apple's business through partnering with our enterprise, education & channel sales teams, resellers, partners and carriers. We are looking for a strategic Product Manager to define and deliver user-centric solutions that drive business efficiency and adoption. You will collaborate with key stakeholders to define strategies, gather and translate business requirements, and lead end-to-end product development efforts. Leveraging advanced analytics and AI/ML capabilities, you will identify opportunities to streamline sales processes and deliver actionable insights.

Requirements

• Typically requires a minimum of 8 years of product management, project management, program management, or similar function driving large scale complex business process/technology transformation initiatives.
• Proficient in design thinking techniques and tools (e.g., vision setting, product requirements documents, critical metrics, customer journey maps, roadmaps, etc.).
• Outstanding communication skills with the ability to simplify complex ideas and effectively tailor approach to technical and non-technical audiences.
• Collaboration and negotiation skills, including previous experience gaining consensus across a variety of cross-functional and multi-directional partners to influence strategy and roadmap.
• Passion for continuous improvement with the curiosity to uncover gaps, resilience to lead ambiguity, and aim to create solutions to accelerate business growth.
• Experience working on enterprise-scale, multi-country digital transformation projects.
• Bachelor's degree or equivalent experience.

Nice To Haves

• Experience solving complex technical challenges with large-scale platforms.
• Expertise in software development lifecycle (SDLC) project management and analysis is a plus (e.g., scoping, requirements gathering, documentation, design, development, user acceptance testing, change management, etc.).
• Background leveraging technology to drive scale (with emphasis on AI and ML technologies) is a plus.
• Forward-thinking approach and tenacity to anticipate risks prior to partner concern and proactively drive towards a solution.
• High level of integrity, trust, and accountability to do what's right.
• Outstanding attention to detail and organization skills.
• Master's degree preferred.

Responsibilities

• Partner with key business teams to define the product and solution strategy.
• Engage with business users to understand requirements and deliver tools that meet their needs.
• Apply appropriate statistical and analytical techniques to find opportunities to optimize sales processes.
• Keep AI/ML vision at the core to optimize business processes and deliver next-best actions.
• Obsess over the user interface and user experience on solutions.
• Lead product development projects from conception to execution, guiding technical teams in solution implementation.
• Develop a closed-loop mechanism for gathering user feedback and planning product improvements.
• Define and manage success metrics for deployment, usage, and adoption of products.
• Manage project communications, implement change management, and deliver training.
• Lead and/or participate in cross-functional teams to address business complexity issues from an analysis and process perspective.

Benefits

• Comprehensive medical and dental coverage.
• Retirement benefits.
• A range of discounted products and free services.
• Reimbursement for certain educational expenses — including tuition.
• Opportunity to participate in Apple's discretionary employee stock programs.
• Eligibility for discretionary bonuses or commission payments.
• Relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree