Sales Program Coordinator

Columbia Safety & Supply Family of Companies • Houston, TX

31d

About The Position

The Sales Program Coordinator partners with Sales and internal teams to provide technical and administrative support for customer programs and online platforms. This role ensures website functionality, performs accurate updates, troubleshoots user issues, and contributes to a seamless and reliable online experience for both customers and internal stakeholders.

Requirements

• Strong attention to detail and accuracy in data entry, updates, and administrative tasks.
• Ability to manage multiple requests, stay organized, and prioritize in a fast-paced environment.
• Problem-solving skills to identify issues, gather needed information, and provide timely resolutions.
• Professional, service-oriented communication with internal teams and customers.
• Adaptability and willingness to learn new tools, processes, and systems.
• Ability to work collaboratively across departments while remaining reliable and self-sufficient.
• Comfort working with data, system workflows, and general administrative processes.

Responsibilities

• Assist with updating program websites by adding or removing products, updating descriptions and images, and ensuring information is clear, accurate, and easy for customers to use.
• Review program settings and make updates as directed to ensure programs function as intended.
• Maintain backend program information so that pricing, products, and allocations match what customers see online.
• Monitor the Sales Support inbox and respond promptly to customer and internal requests for information, troubleshooting, and general assistance.
• Help investigate and resolve issues reported by users, ensuring customers receive timely, accurate support.
• Provide backup coverage for the Program Support inbox, assisting with day-to-day questions related to account set-up, distributing allocation, program information, and website tools.
• Set up new users and administrators, assign appropriate permissions, and update allocation groups as needed.
• Assist with maintaining internal program documentation to ensure information is current and easy to reference.

Benefits

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• Retirement Matching Options with no Vesting Requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees