Sales Professional
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About The Position
Join Mattress Firm as a Sleep Expert® and transform your career into a dream job! This position offers an extensive, customer-centric retail sales training program designed to empower you to create life-changing in-store experiences for customers. At Mattress Firm, we believe that helping people sleep well is essential for them to live well, and we are committed to providing the right mattress and the right career for our employees. As a Sleep Expert®, you will be at the forefront of this mission, assisting customers in building their perfect sleep sanctuary. In this role, you will cultivate strong relationships with customers, ensuring that they are always at the center of your focus. You will provide technical and product knowledge, serving as a subject matter expert to guide customers in their purchasing decisions. Your individual sales performance will be crucial, as you will be expected to meet key performance indicators (KPIs) while demonstrating the company's values and supporting its initiatives. Maintaining customer relationships post-purchase is also vital, as you will be responsible for resolving any issues and sending delivery reminders. Additionally, you will need to stay informed about the competition, including their advertisements and services, to effectively position Mattress Firm in the market. Leveraging social media to enhance brand awareness and drive sales will also be part of your responsibilities. Mattress Firm is not just a mattress company; we are America's most trusted authority on sleep, with over 2,400 stores nationwide and a dedicated team of more than 6,000 Sleep Experts. We take pride in our purpose of helping people sleep well to live well, and we invest significantly in the training and development of our sales associates. Our award-winning talent development programs are designed to support your learning and proficiency in specialty retail, ensuring that you have the tools you need to succeed.
