Sales Professional - Outside Sales

Service Corporation International•Houston, TX

1d•Hybrid

About The Position

Our associates celebrate lives. We celebrate our associates. Working from home, this role involves presenting at-need cemetery and pre-need arrangement services and products to consumers. The Sales Professional is responsible for achieving monthly sales targets and, as a self-starter, develops relationships within the community to generate qualified leads. This includes following up on leads from marketing campaigns to qualify them and schedule sales appointments, as well as following up with client families for referrals by establishing professional relationships and service excellence. The company is committed to supporting families at difficult times, providing professional, compassionate, and detailed services as the largest provider of funeral, cemetery, and cremation services in North America.

Requirements

High school diploma or equivalent required
Funeral Directors License where required by state law
Life Insurance license where required by state law (company will support obtaining licensing)
Current state/province issued driver’s license with an acceptable driving record
Computer and technology skills
Goal oriented self-starter
Public speaking ability; comfortable presenting to small groups
Ability to work well in a team, as well as independently
Ability to work a significant number of evenings and weekends

Nice To Haves

College coursework preferred
Sales experience preferred
Industry experience a plus
Previous Customer Relationship Management (CRM) systems experience a plus
Bilingual is a plus

Responsibilities

Achieve monthly sales target
Develop relationships within the community to generate qualified leads
Follow up on leads generated from marketing campaigns to qualify lead and schedule sales appointments
Follow up with client families for referrals by establishing professional relationships and service excellence
Attain or exceed monthly sales revenue quota
Apply sales skills, present Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products
Influence consumer on the benefits of pre-planning for a soft close
Guide and tour prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options
Develop an understanding of each family’s unique needs and offer solutions to meet their needs
Provide service beyond expectations to form the foundation for future sales
Promote the SCI Brand and service excellence
Following company processes and procedures, thoroughly and accurately complete contracts; follow up on outstanding documents and family questions
Provide and walk family through final contract
Address final questions
Self-initiate leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships
Prospect at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars
Maintain and track activity levels in Customer Relationship Management (CRM) database to ensure productivity
Obtain referrals from families served through after care visits (ACV)
Schedule sales appointments
Based on qualifying lead, prepare marketing materials or cultural knowledge for appointments
Establish and maintain professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments
Connect with families through listening, honest communication and genuine concern
Support families in time of grief with acts of kindness; attend services and/or receptions
Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Collaborate and build professional working relationships with management and staff to provide high quality services and improve processes
Share family concerns with rest of the SCI team