Sales Professional - Inside Sales

SCI Shared Resources•Chapel Hill, IL

1d•Onsite

About The Position

The Family Service Counselor is responsible for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. This role is essential for generating revenue for the cemetery and acts as the primary contact for families, providing exemplary personalized service.

Requirements

High school diploma or equivalent
1-2 years of college or an equivalent of education and experience
Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board
Ability to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and/or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills

Nice To Haves

1-2 years of customer service or sales industry experience preferred

Responsibilities

Serve client families by making at-need cemetery arrangements and selling pre-need arrangements.
Hold self-accountable for prospecting a minimum of 1-2 hours each day.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present presentations to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Connect with families through listening, honest communication, and genuine concern.
Develop an understanding of each family’s unique needs and offer solutions that provide value to them.
Stay in touch with families to ensure satisfaction.
Prepare for all appointments and perform all procedures with professionalism and attention to detail.
Follow through on all customer problems and requests.
Build trust-based relationships to earn the right to ask for referrals.
Educate families on the benefits of pre-planning to protect family members, relatives, and friends.
Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
Collaborate and team with funeral directors, location managers, and other members of funeral home and/or cemetery staff to provide seamless, high-quality service.
Thoroughly and completely review previous services and contacts with families to prepare to support current needs and/or sales.
Share family concerns with the rest of the SCI team.