Sales Professional - Inside Sales

Service Corporation International • Naranja, FL

261d • $50,000 - $100,000

About The Position

The Sales Professional - Inside Sales is accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. This role involves providing exemplary personalized service and plays an essential role in generating revenue for the cemetery while acting as the primary contact for families.

Requirements

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province-issued driver's license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by each state board.
• Must be able to pass the Company's internal presentation certification within thirty days of hire.
• Ability to work a number of evenings and or weekends every month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours, but at times, must have the ability to work up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Responsibilities

• Lead Generation: Holds self-accountable for prospecting a minimum of 1-2 hours each day.
• Obtains referrals from families served by the location.
• Networks and builds community and civic relationships.
• Explains and presents presentations to families served and referred families.
• Maintains and tracks activity levels to ensure productivity.
• Build Relationships with Families: Responds to client inquiries in a timely, respectful, sensitive, and professional manner.
• Connects with families through listening, honest communication, and genuine concern.
• Develops an understanding of each family's unique needs and offers solutions that provide value to them.
• Stays in touch with families to ensure satisfaction.
• Prepares for all appointments and performs all procedures with professionalism and attention to detail.
• Follows through on all customer problems and requests.
• Builds trust-based relationships to earn the right to ask for referrals.
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning.
• Teamwork: Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future.
• Collaborates and teams with funeral directors, location managers, and other members of the funeral home and or cemetery staff, to provide seamless, high-quality service.
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales.
• Shares family concerns with the rest of the SCI team.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED