Sales Professional - GM Pre-Owned Sales

Labadie Buick GMC Cadillac•Bay City, MI

31d•Onsite

About The Position

Sells pre-owned/new/leased vehicles at dealership gross profit, volume, and customer satisfaction standards. The Pre-Owned Sales Professional is the public face of the company and responsible for handling customer questions about the product, services provided by the company and pre-owned/new/leased vehicle sales. In this position you are expected to continuously update your knowledge of car inventory, services, and policies.

Requirements

High School Diploma or GED (preferred)
At least one year of past sales experience (required).
Be at least 18 years of age.
Possess a valid driver's license.
Eligible to be insured by Labadie’s insurance company to drive customer and company vehicles.
Pass a drug screen.
Eligible to work in the United States.

Nice To Haves

One year of automotive dealership experience preferred but not required.

Responsibilities

Approaches, greets, and helps any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Building a relationship with potential/existing customers to improve the possibility of a sale in the future by understanding their needs and interests and matching them to the most appropriate car.
Conducts business in an ethical and professional manner.
Understanding the characteristics, capabilities, and features of all vehicles, and providing the potential customer with detailed information, including comparing different competitive models.
Keeps up to date on new products and services within the industry.
Offers test drives to all customers.
Follows dealership procedure to obtain proper identification from customer prior to test drive.
Collaborating with team members to reach sales targets.
Assisting with the setup of showroom and promotional displays.
Attends product and sales training courses/meetings as requested by the sales manager.
Maintains a prospect/owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Describes all optional equipment available for customer purchase.
Exhibits a high level of commitment to customer satisfaction.
Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Writes complete sales orders and processes paperwork assisting customers with completing the relevant paperwork required for a successful sale to be processed in accordance with dealership policies.
Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
Ensures that the sales manager has an opportunity to meet each customer.
Prepares sold vehicles for customer delivery prior to customer arrival.
Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Schedules first service appointment.
Follow up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.