Sales Production Coordinator/ Customer Experience

Floor Coverings International•Garner, NC

About The Position

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need to hire a Sales Production Coordinator. We are looking for a hard-working, service-minded individual. The right candidate will have flooring experience and basic construction knowledge. The perfect Raleigh Floor Coverings International Sales Production/Customer Experience Coordinator will be responsible for delivering an exceptional experience to the customer. A part of that will include overseeing the installation of each job, ordering materials, maintaining an orgnaized warehouse, and actively communicating with customers along the way. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. This position will require driving to customer locations. adminstrative work using several modalities, strong organizational skills, superior customer service acumen, as well as experience with basic marketing skills.

Requirements

Flooring experience.
Leadership skill to manage installers and handle conflict appropriately.
Able to work independently without supervision.
Able to maintain organization while working on multiple sites.
Able to problem solve productively.
Able to make reasonable decisions.
Portrays a professional image.

Responsibilities

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
Order all products needed for jobs accurately and follow up on delivery.
Schedule the job to meet the schedule of customer and installers.
Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
Communicate job progress daily.
Discuss and obtain written permission for any changes in contracted work.
Confirm scope of work and compensation with installers prior to start of job.
Deliver on expectations contracted in the sales process.
Walk the customer through job at completion and collect final payment.
Manage job to hit profit objective.
Complete job costing reports within 24 hours of completing an installation.
Consistently search for installers that can offer a better experience to our customer with more reasonable rates.
Resolve conflicts and complaints immediately.
Keep show room and office organized and presentable.
Be available for Home Shows.
Be available to attend training seminars at owner’s discretion.
Attend at least one form of training per year.
Continue to educate self on new flooring.
Attend weekly meeting with Franchise Owner at scheduled time.
Updates logged daily with status of job and upcoming schedule.
Work weekly and monthly to hit sales installation goals.
Make decisions and act in accordance with Floor Covering International’s core values and mission.