Sales Process Specialist
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About The Position
This is a Hybrid role requiring 3 days/week in a UL office. Preference will be given to candidates in Research Triangle Park, NC. The position uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities. It coordinates post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines. The role serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts, building trust, transparency, and loyalty with customer contacts. It connects customer personnel to relevant UL personnel when applicable and takes ownership of a variety of product, investment, and technical issues to ensure complete resolution from the customer's perspective. The position supports implementation and fulfillment teams to deliver solutions to customers post-sale and collaborates with internal resources until an issue is resolved and communicated to the customer. Additionally, it provides input to account manager, TSR/TISR, and (where appropriate) to inform renewals and sales strategy, building an internal UL problem-solving network, working under moderate guidance, and engaging internal personnel to improve delivery.
