Sales Process Specialist

Xylem • Tewksbury, MA

1d

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring a Sales Process Specialist in Tewksbury, MA! Job Summary: The Sales Support Representative assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks. Their main duties include responding to customer complaints and questions, making sure orders are processed on time, and scheduling sales meetings and appointments. Sales Support Representatives also identify and create lists of potential clients while maintaining databases of sales. This role requires excellent communication and organizational skills, as well as the ability to handle multiple tasks simultaneously.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical skills with the ability to interpret complex data.
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong negotiation and closing skills.
• Knowledge of market research and competitive analysis techniques.
• Ability to develop and implement sales strategies and plans

Responsibilities

• Responding to customer inquiries and resolving any issues or concerns
• Providing product information and troubleshooting assistance
• Maintaining a positive and professional relationship with customers
• Entering and processing customer orders accurately and efficiently
• Coordinating with various departments to ensure timely delivery of orders
• Resolving any issues or delays with orders
• Assisting sales team with administrative tasks and data entry
• Preparing sales reports and presentations
• Tracking and updating customer information in the CRM system
• Providing support during sales meetings or presentations
• Maintaining a thorough understanding of company products, services, and policies
• Collaborating with other departments to improve overall customer experience
• Following up with customers to ensure satisfaction with products and services
• Staying updated on industry trends and competition to provide valuable insights to the sales team
• Contributing to team effort by accomplishing related tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level