Sales Performance Manager

Servco Pacific Inc.•Honolulu, HI

55d

About The Position

The Servco Parts Center is looking for a Sales Performance Manager to oversee daily parts sales operations while leading initiatives to drive revenue growth, improve operational efficiency, and enhance customer satisfaction. The role includes monitoring and managing performance through observations, coaching and measurable KPIs. This position also collaborates with the Sales Operations and Process Manager, Accessory Manager, Field Operations and other key departments to ensure alignment with corporate goals and achievement of sales targets. KEY OUTCOMES: Sales Management: Partner with internal stakeholders to develop and execute sales strategies that achieve sustainable revenue growth. Drive performance through goal setting, progress tracking, and coaching, ensuring alignment with company and dealer targets. Identify root causes of sales underperformance and implement corrective actions. Identify and recommend process improvements and cost-saving opportunities to enhance operational efficiency. Conduct performance evaluations and identify opportunities for development. Customer Service: Address and resolve customer inquiries and service opportunities promptly. Monitor customer satisfaction metrics and collaborate with cross-functional teams to address recurring issues. Hold team members accountable for service excellence through coaching and performance management. Staff Supervision: Help recruit, train, and mentor parts sales staff. Schedule and supervise daily activities of the sales team. Conduct performance evaluations and identify opportunities for development. Administrative Duties: Prepare and analyze performance reports to provide actionable insights to leadership, including Servco Executives, TMC, and Parts Directors. Ensure compliance with company processes, policies and procedures by developing and updating standard operating procedures and job aids. Understand software application and continue to stay up to date on current technology. Oversee daily administrative functions, including order processing, invoices, returns, credit memos, and account adjustments to ensure accuracy and timeliness. Market Analysis: Monitor market trends, competitor activities, and customer demand patterns to identify emerging opportunities. Translate market insights into strategic recommendations to drive profitable sales.

Requirements

High school diploma or equivalent.
Minimum of 3 years in a sales, operations, or customer service role, preferably in the automotive or parts industry.
Valid driver's license and clean driving record.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficient in Microsoft Office Suite.
Analytical mindset with strong problem-solving capabilities.
Strong customer relations skills

Nice To Haves

Bachelor’s degree in business administration, Sales, Marketing, or a related field helpful
Supervisory experience preferred, ideally in the automotive industry.
P2 Parts ASE helpful.
Experience analyzing performance data, improving processes, or supporting sales strategy execution is a plus.
Electronic Parts Catalog (EPC) experience preferred
Dealer management systems (DMS) experience and/or Oracle knowledge preferred
Automotive parts knowledge preferred

Responsibilities

Partner with internal stakeholders to develop and execute sales strategies that achieve sustainable revenue growth.
Drive performance through goal setting, progress tracking, and coaching, ensuring alignment with company and dealer targets.
Identify root causes of sales underperformance and implement corrective actions.
Identify and recommend process improvements and cost-saving opportunities to enhance operational efficiency.
Conduct performance evaluations and identify opportunities for development.
Address and resolve customer inquiries and service opportunities promptly.
Monitor customer satisfaction metrics and collaborate with cross-functional teams to address recurring issues.
Hold team members accountable for service excellence through coaching and performance management.
Help recruit, train, and mentor parts sales staff.
Schedule and supervise daily activities of the sales team.
Prepare and analyze performance reports to provide actionable insights to leadership, including Servco Executives, TMC, and Parts Directors.
Ensure compliance with company processes, policies and procedures by developing and updating standard operating procedures and job aids.
Understand software application and continue to stay up to date on current technology.
Oversee daily administrative functions, including order processing, invoices, returns, credit memos, and account adjustments to ensure accuracy and timeliness.
Monitor market trends, competitor activities, and customer demand patterns to identify emerging opportunities.
Translate market insights into strategic recommendations to drive profitable sales.

Benefits

At Servco, service is at the heart of what we do. While our daily commitment to service focuses on our customers and community, it really starts with serving and taking care of our team members. Helping create Life:Moments that matter to you, whether at home or at work, is our secret to being recognized as one of Hawaii’s Best Places to Work for 17 years!

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